1. What is Sweetie Pie?

Sweetie Pie is a delightful dessert company specializing in handcrafted artisan treats made with love and the finest local ingredients. From delectable pies, butter tarts, cookies and cake jars, we offer a wide array of sweet delights to satisfy your cravings.

2. How can I place an order with Sweetie Pie?

Placing an order with Sweetie Pie is easy! Simply visit our official website www.mysweetiepie.ca and browse through our mouthwatering dessert selections. Add your desired treats to the cart, proceed to checkout, and follow the prompts to provide your shipping and payment details. Once your order is confirmed, we will take care of the rest.

3. Where does Sweetie Pie deliver?

We currently deliver our sweet treats to various locations within the Greater Toronto Area. During the checkout process, you can enter your delivery address to check if we deliver to your specific area.

4. Can I customize my order for a special occasion?

Absolutely! We love adding a personal touch to your celebrations. For customized orders, such as adding personalized messages, specific decorations, or special flavors, please get in-touch with our head office.

5. How are the desserts packaged for delivery?

At Sweetie Pie, we take great care in packaging our desserts to ensure they arrive in perfect condition. Our eco-friendly packaging materials are chosen to protect the freshness and quality of your order during transit.

6. What are the delivery options and charges?

We offer standard shipping for all orders within the Greater Toronto Area. The shipping charges are calculated based on the order's weight, delivery destination, and selected shipping method. The applicable shipping charges will be displayed during the checkout process for your review before finalizing the order.

7. Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email containing tracking details. You can use this information to monitor your order's status and estimated delivery date.

8. What if I have dietary restrictions or allergies?

We understand the importance of catering to various dietary needs. While some of our desserts are made without common allergens, please note that our kitchen handles various ingredients, and cross-contamination may occur. It is the customer's responsibility to inform us of any specific allergies or dietary restrictions while placing the order.

9. What is your policy on returns and refunds?

As our products are perishable, we do not accept returns. However, if you are not satisfied with your order or experience any issues, please contact our customer support team within 24 hours of delivery or pickup. We will do our best to address your concerns and ensure your satisfaction.

10. How can I contact Sweetie Pie for further assistance?

For any additional questions, concerns, or assistance, please feel free to contact our customer support team at customerservice@mysweetiepie.ca. We are here to help and ensure your experience with Sweetie Pie is nothing short of delightful!

At Sweetie Pie, we are passionate about delivering joy through our delectable desserts. Thank you for choosing us, and we look forward to serving you soon!

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